Refund Policy

Last updated: 12 October 2026

Short version: you can change your mind within 14 days, and you are always protected if something is faulty.

Subscriptions and digital services

If you buy a plan for the service directly from us, you may withdraw from the contract within 14 days without giving a reason, as provided by the Polish Consumer Rights Act of 30 May 2014 and EU consumer law. The 14 days start on the day the contract is concluded.

If you asked us to start the service during those 14 days, you pay a proportionate amount for the time you used it before you withdrew. If the service has been fully provided and you agreed that you lose the right of withdrawal, the right ends; we will always ask for that agreement clearly before you pay.

GPS trackers and other physical goods

You may withdraw from the purchase of a tracker within 14 days of receiving it. Send it back within 14 days of telling us, in good condition with its accessories, to [Registered address, Poland]. [who pays return shipping: us or the customer] We refund the price and the standard delivery cost within 14 days of receiving the tracker back or proof that you sent it, using the same payment method you used, at no charge.

Faulty goods or services

If a tracker or the service does not match what was promised, you have statutory rights regardless of this policy: repair, replacement, price reduction or a refund. For goods this applies for [2 years] from delivery under Polish law. Contact us and describe the problem, and we will respond within 14 days.

How to withdraw or ask for a refund

Email [support@gps4you-pet.pl] with your name, order number and a clear statement that you wish to withdraw or want a refund. You may use any wording; a template is not required.

Purchases through the App Store

If you buy a plan through Apple, Apple handles the payment and refunds. Request one at reportaproblem.apple.com or from your Apple account's purchase history.

Cancelling a plan

You can cancel at any time and keep access until the end of the period you paid for. Cancelling does not by itself refund the current period, but any charge taken after you cancelled in time is refunded. For App Store subscriptions, cancel in your Apple ID's Subscriptions settings. [plan details]