Support and contact

Last updated: 12 October 2026

We are happy to help with trackers, accounts and anything in the app.

Common questions

How do I get an account?

Accounts are set up for you together with your tracker. We send you the sign-in details, then you can sign in on your iPhone or iPad. Contact us if yours has not arrived.

The position looks old or wrong. Why?

The app always shows how recent the position is. Trackers send less often to save battery, and GPS can be approximate indoors or under cover. Check the battery and the “Updated … ago” line, and use Lost Pet Mode to ask for a fresh position.

I did not get a Safe Zone alert.

Check that notifications are on for GPS4YOU PET in iOS Settings, that the Safe Zone is switched on and covers your pet, and that your alerts are on in More → Notifications. If it still fails, email us with the time.

How do I share Buddy with my family?

Open More → Family and choose the pet. The owner decides each person's role and permissions.

How do I delete my account?

In the app: More → Account → Delete account. Details are on the account deletion page.

Company

[Company legal name, legal form], [Registered address, Poland], [NIP / KRS].